Last updated: September 9, 2026

This Shipping Policy explains how Itralay (“we”, “us”, “our”) processes, ships and delivers orders placed on itralay.com. It forms part of our Terms and Conditions and should be read together with them.

1. Where We Ship

We currently ship only to addresses within India. We do not offer international shipping at this time. If this changes, this policy will be updated accordingly.

2. Order Processing Time

Orders are typically processed and dispatched within 1-2 business days of payment confirmation, excluding Sundays and public holidays. Orders placed during sales, festive periods or on limited-edition/pre-order items may take longer to process, and any such delay will be communicated where possible.

3. Shipping Charges

We offer free shipping on prepaid orders above ₹1000. A nominal flat shipping fee applies to orders below this threshold; the exact fee is calculated and displayed at checkout before payment is made.

4. Delivery Timelines

Estimated delivery time is 3-7 business days from the date of dispatch, depending on your location and serviceability by our courier partners. Delivery to remote or non-serviceable pin codes may take longer. These timelines are estimates and not guaranteed, as deliveries can be affected by courier delays, weather, strikes, natural events or other circumstances beyond our control.

5. Order Tracking

Once your order is dispatched, you will receive a shipping confirmation with tracking details via email, SMS and/or WhatsApp, where available, so you can track your shipment until delivery.

6. Undelivered or Returned Shipments

If a delivery attempt fails because you are unavailable, or the address/contact details provided are incorrect or incomplete, our courier partner may attempt redelivery or return the shipment to us. In such cases, we will contact you to arrange redelivery; additional shipping charges may apply for redelivery due to incorrect address details provided by the customer.

7. Damaged or Tampered Shipments

Please inspect your package at the time of delivery. If the package appears visibly damaged or tampered with, we recommend refusing delivery or recording an unboxing video, and reporting it to us at info@itralay.com or +91 9009000787 within 48 hours of delivery so we can assist you. See our Returns & Refunds Policy for further details on damaged/defective items.

8. Change of Delivery Address

Please ensure your shipping address and contact number are accurate at the time of placing the order. We are unable to guarantee changes to the delivery address once an order has been dispatched.

9. Contact Us

For any questions about this Shipping Policy or the status of your order, please contact us:

Itralay
Opposite Freeganj Gurudwara, Ujjain, Madhya Pradesh 456010, India
Email: info@itralay.com
Phone: +91 9009000787